STRATEGI PENGEMBANGAN KUALITAS PELAYANAN UNTUK MEMENUHI KEINGINAN KONSUMEN PADA BENGKEL WIJAYA TOYOTA
DOI:
https://doi.org/10.37577/ekonam.v1i1.102Abstract
Abstract belum tersedia.References
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David L. Goetsch. & Stanley B. Davis. 2010. Quality Management for Organization Excellence. New Jersey: Pearson Education, Inc..
Fitzsimmons. Service Management. New York: McGraw-Hill Company. 2011.
Heizer, J. & Render, B., 2010. Operations Management, New Jersey: Pearson Education, Inc.
Haksever, Cengiz, Render, barry, Russell, S. Roberta, and Murdick, G. Robert, 2000. Service Management and Operations. Prentice-Hall Inc., Upper Saddler River, New Jersey.
Krawjeski & Ritzman. 2009. Operation Management. New Jersey: Pearson Education, Inc.
Russel, R. & Taylor, B. 2010. Operation Management. New York: Pearson Education, Inc.
Swink, Melnyk, Cooper, Hartley. 2011 Managing Operation, Avenue of the Americas, McGraw-Hill Companies Inc.
Sugiyono, Metode Penelitian Bisnis. Bandung: Alfabeta, 2009.
Tjiptono, Fandy. Manajemen Jasa. Edisi Keempat. ANDI, Yogjakarta. 2006.
