Febriana, D. A., muhammad idrus binsyeh, A. Rizky DF3, W. Oktavia A, E. N. Rizky, and N. L. P. Hariastuti. “Identifying Gojek Problems Using Servqual And Kano Methods”. SAINTEKS : Jurnal Sain Dan Teknik, vol. 7, no. 02, Sept. 2025, pp. 300-12, doi:10.37577/sainteks.v7i02.933.